Hello Crickets! On July 13th, our team made several large improvements to combat disconnections that our players had been facing. Through support tickets, we have been able to collect enough data and work with players on symptoms they had been experiencing. Since then, we have not been receiving any reports of frequent disconnections. We would now like to do one final push to ask any players experiencing frequent disconnections to please submit tickets to Game Support. This includes if you have been using VPNs or network acceleration tools to avoid disconnections. If you are using these tools, try turning them off to see if you are still frequently disconnecting. We would like to solve this issue as fast as possible for all players so please inform us below if this is still happening to you.

If you are a player who is frequently disconnecting, please help by submitting a ticket to Game Support using the template below:

Submit a ticket via Login Method to Game Support (recommended): https://help.plaync.com/

Submit a ticket without logging in to Game Support: https://help.plaync.com/

Ticket Title: Disconnection Issues (NA or EU)
(Please specify which server you are playing on)

Blade & Soul NEO Disconnection Template
(Please Copy, Paste, and fill this template out in the body of your ticket)

Time the issue occurred:
Your Time Zone:
Disconnection Error Message Received:
IP address (whatsmyip.com):
Country You Play From:
Are you using any network acceleration tools, VPN, or similar? If so, please write what you use:

Game Version (PURPLE or Steam):
Game Server region (NA or EU):
Game Server Name:
In-Game Location:
Character's Class: