<body><div data-contents-type="text">Hello players. As of August 8, 2025, we are discontinuing all physical NCoin cards that have been sold through outlets such as Target, Gamestop, and other retailers. However, this does not include digital NCoin game codes that can be purchased online. Digital codes will still remain valid.</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><div data-contents-type="text">If you currently have physical NCoin cards that have not been used, have been recently purchased, or you are receiving an error when trying to redeem them, please contact Game Support using the following instructions below for quicker service:</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><ol><li><div data-contents-type="text">Go to the <a href="https://help.plaync.com/" title="Game Support Portal here" target="_blank"><strong>Game Support Portal HERE</strong></a><strong>.</strong></div></li><li><div data-contents-type="text">Select <strong>Blade & Soul</strong>.</div></li><li><div data-contents-type="text">Click <strong>Submit an Inquiry</strong> at the top right.</div></li><li><div data-contents-type="text">Select <strong>Billing Support</strong> under Purchase/Refund. Click Next.</div></li><li><div data-contents-type="text">Add the Inquiry Title: <strong>Physical NCoin Card Issue.</strong></div></li><li><div data-contents-type="text">Copy and Paste the template below into the <strong>Inquiry Description</strong>:</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><div data-contents-type="text">Hello. I currently have issues with my discontinued NCoin card. Below are the details of my purchase:</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><ul><li><div data-contents-type="text">Date Purchased: </div></li><li><div data-contents-type="text">Location Purchased:</div></li><li><div data-contents-type="text">Amount of NCoin Card:</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div></li></ul></li><li><div data-contents-type="text">Attach your <strong>Proof of Purchase</strong> into the Attachment section:</div></li><li><div data-contents-type="text">Submit your ticket.</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div></li></ol><div data-contents-type="text">Thank you everyone!</div></body>