[Important Notice] Journey of Monarch Service Termination and Details on Refund
<body><div data-contents-type="text"><div class="fr-image" contenteditable="false" data-contents-json="{"src":"https://fizz-download.playnccdn.com/lg/file/journey/download/19222af70d1-9fef94ea-dd91-4773-bc72-0dce62505f6f","width":null,"height":null}" data-contents-type="image"><div class="fe-image-inner"><img src="https://fizz-download.playnccdn.com/lg/file/journey/download/19222af70d1-9fef94ea-dd91-4773-bc72-0dce62505f6f" alt="JourneyofMonarch_EN_상하단배너_공지사항.jpg" class="fe-image"></div></div></div><div data-contents-type="text"><strong>Journey to the mainland of your dreams</strong></div><div data-contents-type="text">Hello, this is Journey of Monarch.</div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><div data-contents-type="text">We would like to inform you of Journey of Monarch Service Termination and Details on Refund</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;"><strong>[Service Termination Schedule]</strong></div><div data-contents-type="text" style="text-align: justify;">■ Discontinuation of Paid Item Sales: after scheduled maintenance on 08 Jul 2026 (Wed)</div><div data-contents-type="text" style="text-align: justify;">■ Discontinuation of Game App Download: 12:00 (UTC +9) 07 Aug 2026 (Fri)</div><div data-contents-type="text" style="text-align: justify;">※ Journey of Monarch can be played until the service termination date, 12 Aug 2026 (Wed) 00:00 if the app is installed already.</div><div data-contents-type="text" style="text-align: justify;">■ Termination of Game Service: 00:00 (UTC +9) 12 Aug 2026 (Wed)</div><div data-contents-type="text" style="text-align: justify;">※ The Community Board will become unavailable upon the termination of the service at 12 Aug 2026 (Wed) 00:00. The Notice Board and Customer Support Center will remain available until Tuesday, 10 Nov 2026 (Tue) 12:00 (UTC+9).</div><div data-contents-type="text" style="text-align: justify;">■ Termination of Official Webpage Operation: 10 Nov 2026 (Tue) 12:00 (UTC+9)</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;"><strong>[Refund Subject]</strong></div><div data-contents-type="text" style="text-align: justify;">- Paid Diamond for Journey of Monarch</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;"><strong>[Refund Request Period]</strong></div><div data-contents-type="text" style="text-align: justify;">- 22 Jul 2026 (Wed) 12:00 ~ 16 Sep 2026 (Wed) 12:00</div><div data-contents-type="text" style="text-align: justify;">※ Please note that refunds will not be available if you do not submit a refund request within the specified period.</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;">■ How to request a refund</div><div data-contents-type="text" style="text-align: justify;"> Please follow the procedure described below:</div><div data-contents-type="text" style="text-align: justify;">▼ How to apply ▼</div><div data-contents-type="text" style="text-align: justify;">Select [Journey of Monarch] from Customer Support Center (<a href="https://help.plaync.com/faq/nlw">https://help.plaync.com/faq/nlw</a>), and click [Inquiry] on the top right screen.</div><div data-contents-type="text" style="text-align: justify;">1) Make sure [Journey of Monarch] is selected,</div><div data-contents-type="text" style="text-align: justify;">2) Select [Refund] from Inquiry type</div><div data-contents-type="text" style="text-align: justify;">3) Type in [Refund due to Service Termination] as the Inquiry title and fill in the following information:</div><div data-contents-type="text" style="text-align: justify;">＜Information＞</div><div data-contents-type="text" style="text-align: justify;">1) Character/Server Name: verify within the game:</div><div data-contents-type="text" style="text-align: justify;">2) Quantity of unused Paid Diamonds:</div><div data-contents-type="text" style="text-align: justify;">3) Name:</div><div data-contents-type="text" style="text-align: justify;">4) E-mail Address:</div><div data-contents-type="text" style="text-align: justify;">5) Phone Number:</div><div data-contents-type="text" style="text-align: justify;">6) Bank Account Information (Beneficiary's Bank Name, Beneficiary Bank Account No., IBAN(EU), ABA Routing No.(USA), Beneficiary Bank Account Name, Beneficiary Bank Address, Beneficiary Address, SWIFT CODE):</div><div data-contents-type="text" style="text-align: justify;">※ The information you provide will be used solely for refund purposes.</div><div data-contents-type="text" style="text-align: justify;">※ As refunds will be issued in U.S. dollars (USD), refunds can only be processed to accounts that are able to receive USD remittances. Refunds cannot be processed to accounts that are unable to receive USD remittances.</div><div data-contents-type="text" style="text-align: justify;">※ Please provide an email address where you can be contacted.</div><div data-contents-type="text" style="text-align: justify;">※ If there are any errors in the information provided, or if the account is unable to receive USD remittances, the refund cannot be processed. Please check the details carefully before submitting.</div><div data-contents-type="text" style="text-align: justify;">※ The company shall not be held responsible if you are unable to receive a refund due to failure to apply within the application period or due to errors in the application attributable to the customer.</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;">■ Refund Procedure</div><div data-contents-type="text" style="text-align: justify;">After we complete the designated procedures, we will deposit the amount equivalent to the remaining paid “Diamonds” into the account specified by you in U.S. dollars (USD). The remittance fee will be borne by the company.</div><div data-contents-type="text" style="text-align: justify;">■ Inquiry URL</div><div data-contents-type="text" style="text-align: justify;">- <a href="https://help.plaync.com/faq/nlw">https://help.plaync.com/faq/nlw</a></div><div data-contents-type="text" style="text-align: justify;">- Journey of Monarch SUPPORT > Submit an inquiry > Refund (Service Termination)</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;">■ Refund Notice</div><div data-contents-type="text" style="text-align: justify;">- Refunds will be processed only for users who submit a 1:1 inquiry through the Service Termination Refund page and agree to the collection and use of personal data.</div><div data-contents-type="text" style="text-align: justify;">- The refund process and timeline may vary depending on the laws and regulations of your country of residence.</div><div data-contents-type="text" style="text-align: justify;">- Refund processing may take some time depending on the country.</div><div data-contents-type="text" style="text-align: justify;">- Refund criteria may vary by region in accordance with applicable laws and regulations.</div><div data-contents-type="text" style="text-align: justify;">- To ensure smooth processing, please make sure to submit your request within the designated period.</div><div data-contents-type="text" style="text-align: justify;">- Please enter all required information accurately.</div><div data-contents-type="text" style="text-align: justify;">- Required fields must be completed in the specified format. The company is not responsible for any disadvantages resulting from inaccurate or missing information.</div><div data-contents-type="text" style="text-align: justify;">- Refunds will not be processed if the submitted documents do not match the information provided.</div><div data-contents-type="text" style="text-align: justify;">- Requests submitted after the deadline may not be processed.</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;">For any other inquiries, please contact us through the 1:1 Customer Support Center.</div><div data-contents-type="text" style="text-align: justify;">We will do our best to provide smooth service until the service termination.</div><div data-contents-type="text" style="text-align: justify;"></div><div data-contents-type="text" style="text-align: justify;">Thank you.</div><div data-contents-type="text"><div class="fr-image" contenteditable="false" data-contents-json="{"src":"https://fizz-download.playnccdn.com/lg/file/journey/download/19222b0446d-48feae4e-d45f-47dd-8eda-cd44049fb691","width":null,"height":null}" data-contents-type="image"><div class="fe-image-inner"><img src="https://fizz-download.playnccdn.com/lg/file/journey/download/19222b0446d-48feae4e-d45f-47dd-8eda-cd44049fb691" alt="JourneyofMonarch_공통_상하단배너_BI.jpg" class="fe-image"></div></div></div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div><div data-contents-type="text"><br class="ProseMirror-trailingBreak"></div></body>